My brand new laptop (Feb2015) has issues accessing the Internet. And, yes, I tried a different machine on the same connection, and it works just fine (you can start breathing now). Now the support desk, which appears to be in India, did have a guy who tried hard. However, that required my allowing Dell to take over my PC, abd the end result, after about 45 minutes, was nothing.
The support desk is eager, and sends out innumerable boiler plate emails filled with boilerplate slogans. And if, as they request, you reply to the emails, they don't seem to read them.
I told them to give me suggestions and I would try them (I also tried some things myself). The end result was that they wanted to nuke the laptop and reinstall Windows, with, of course, no guarantee that would solve the problem.
And today was absolutely the last straw. They sent me an email from a "no response" ID and asked for a response in the email. So, OK, dumb me, responded - EMAIL UNDELIVERABLE.
As for the administrative issue: I asked for and got Win 7 Pro installed, rather than Win 8.1. But on my Dell account, they show the laptop having Win 8.1 installed, and of course the updates and drivers are specific for that configuration, rather than Win 7 Pro. So forget any update for the Ethernet card that might fix my problem. In addition, I sent an email telling them about this and asking them to fix it. There was an autoresponse saying they would be back to me in 24-48 hours. Guess what happened ;-) So a second email, same autoresponse, same "if an email falls in the forest, does anyone respond?"
For many years I was a Dell advocate, even when they went through their quality control problems and various reorganizations. And I admit that, except for Internet access, the laptop works fine. But I cannot recommend a company with this poor service, unless of course you are a techweenie with a death wish.